FAQs
Shipping & Delivery
Where do you ship?
We currently ship to all U.S. states. International shipping is coming soon — stay tuned!
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard delivery times are 3–5 business days depending on your location.
Will I get tracking info?
Absolutely. Once your order ships, you'll receive an email with your tracking number and a link to follow your package every step of the way.
Returns & Exchanges
What’s your return policy?
We offer a 30-day return policy. If you’re not satisfied with your product, simply contact us and we’ll help you start a return or exchange. Items must be unused and in original packaging.
How do I start a return?
Email us at info@workoutaid.shop with your order number and reason for return. We’ll take it from there.
Product Questions
Are your products beginner-friendly?
Yes! Our accessories are designed for all fitness levels — from beginners building a home routine to advanced users looking to enhance recovery and performance.
Do I need extra equipment?
Nope. All Workout Aid products are designed to work right out of the box, with no additional gear required.
How do I clean my Workout Aid products?
Most of our products can be wiped down with a damp cloth and mild soap. Avoid abrasive cleaners or soaking.
Orders & Support
Can I cancel or change my order?
If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Reach out to info@workoutaid.shop as soon as possible.
What if I received the wrong item or something was missing?
We’re sorry about that! Contact us immediately and we’ll make it right — at no extra cost to you.
Other Questions?
We’re here to help. Email us at info@workoutaid.shop, and someone from our team will respond within 24 hours.